Privacy policy

Last Updated: 3 August 2025

Graval Bottles manages this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the "Services"). Graval Bottles is powered by Shopify to deliver the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through, or otherwise communicate with us about the Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your data as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another person, or that could reasonably be linked to you or another person. Personal information does not include data that has been collected anonymously or de-identified so that it can no longer identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card details, payment confirmation, and other payment data.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction details including items you view, place in your cart, add to your wishlist or purchase, return, exchange, or cancel, and your purchase history.

  • Communications with us including information you include in communications with us, such as when contacting customer support.

  • Device data including information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage information including details about your interactions with the Services, such as how and when you navigate or interact with them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information to us.

  • Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to provide technology and when they collect or process personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • To provide, personalize, and improve the Services – including fulfilling our contract with you, processing payments, handling orders, remembering your preferences, sending you account-related notifications, processing purchases, returns, and exchanges, creating and managing your account, arranging shipping, enabling you to leave reviews, and creating a tailored shopping experience.

  • Marketing and advertising – including sending marketing and promotional messages via email, SMS, or mail, and showing you online advertisements on our Services or other websites based on your previous purchases, cart activity, and other interactions.

  • Security and fraud prevention – including verifying your account, detecting, investigating, and acting against fraudulent, illegal, unsafe, or malicious activity, and maintaining the security of the Services.

  • Communicating with you – including providing customer support, addressing inquiries, and maintaining our business relationship.

  • Legal purposes – including compliance with applicable laws or responding to lawful requests from authorities, participating in legal proceedings, and enforcing our terms and policies.

How We Disclose Personal Information

We may share personal information with third parties in the following circumstances:

  • With Shopify, vendors, and other third parties that perform services on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping).

  • With business and marketing partners to provide marketing services and advertising – for example, using Shopify’s services to support personalized ads from third parties based on your activity across merchants and websites.

  • When you instruct or authorize us to share information, such as for shipping products or using social media widgets or login integrations.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, or to protect our Services, rights, and users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services to deliver and improve them. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located outside your country of residence. Shopify may also use aggregated data from your interactions with our store and others for enhanced features. In such cases, Shopify is responsible for processing your personal information. For more details, see Shopify’s customer privacy policy at https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. We are not responsible for the privacy, security, or accuracy of such sites, and you should review their privacy policies before sharing personal information.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors. If you believe your child has provided personal information, contact us to request deletion.

Security and Retention

No security measure is perfect, and data transmission may not be secure. We recommend avoiding sending sensitive data through insecure channels.
We retain personal information as long as necessary to maintain your account, provide Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access to personal information we hold about you.

  • Request deletion of your personal information.

  • Request correction of inaccurate information.

  • Request a copy or transfer of your data.

  • Manage communication preferences.

If you live in the UK or EEA, you may also have rights to:

  • Object to or restrict processing.

  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@gravalbottles.com. We may need to verify your identity before processing requests.

Complaints

If you have concerns about our handling of personal information, contact us. Depending on your location, you may have the right to file a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside your country of residence, using legal transfer mechanisms such as EU Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The revised policy will be posted here with an updated "Last Updated" date.

Contact

If you have questions about our privacy practices or wish to exercise your rights, email us at: info@gravalbottles.com. We are the data controller for your personal information under applicable data protection laws.